We ensure that all exchange requests made within 48 hrs for wrong/defective products are dealt with utmost efficiency. However any request for exchange for the aforementioned cases post 48 hours is subject to denial. Exchange against articles priced similar or higher than the originally purchased article is applicable for all order. In case the customer choses to exchange the originally purchased article for an article priced below that of the original, the balance between the two will be credited to customer’s wallet. Joe & Mellon ensures exchange/return of articles in their original state along with bills, tags, and packaging according to the guidelines as stated. In case the same in not ensured, we reserve the right to deny exchange/return. To keep the experience smooth and accessible we ensure that all the requests for exchange of store purchased products are dealt at the store and all the requests of exchange for products purchased online are dealt online. Reverse pick-ups will be initiated by us in case of wrong/defective products. All deliveries for other return/exchange requests will be borne by the customers initiating the same. All the exchange requests will be initiated within 24-48 hrs after the shipment has been returned to its origin and has undergone the quality check successfully.